Refund & Returns Policy
Thank you for shopping with C’PRAISE NATURALS.
We want you to be satisfied with your purchase. Please read our refund and returns policy carefully.
Returns
Due to the nature of our personal care and haircare products, we can only accept returns for products that are:
- Unopened
- Unused
- In their original packaging
- Returned within 14 days of delivery
For hygiene and safety reasons, opened or used products cannot be returned unless they arrive damaged or defective.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
We will review your request and work with you to resolve the issue as quickly as possible.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed back to the original payment method.
Shipping fees are generally non-refundable unless the return is due to our error.
Exchanges
We only replace items if they are defective, damaged, or incorrectly supplied.
Contact Us
For all return, exchange, or refund requests, please contact us through our website contact page.
Thank you for supporting C’PRAISE NATURALS.