Refund & Returns Policy
Thank you for shopping with C’PRAISE NATURALS.
We want you to be satisfied with your purchase. Please read our Refund & Returns Policy carefully.
Overview
Our return policy lasts 14 days from the date of delivery. If 14 days have passed since your order was delivered, we may be unable to offer a refund, replacement, or exchange.
To be eligible for a return, your item must be:
- Unused
- Unopened
- In its original packaging
- In the same condition that you received it
Due to hygiene and safety reasons, we do not accept returns of opened or used personal care products unless the item is defective, damaged, or supplied incorrectly.
Non-Returnable Items
The following items cannot be returned:
- Opened hair oils
- Opened shampoos
- Opened conditioners
- Opened hair butters
- Gift cards
- Sale or clearance items
- Personalized or custom-made products
Proof of Purchase
To complete your return, we require proof of purchase, such as:
- Order confirmation email
- Receipt
- Order number
Please do not send products back without first contacting us.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
We will review your request and work with you to resolve the issue as quickly as possible.
Refunds
Once your return is received and inspected, we will notify you by email that we have received your returned item.
We will also notify you whether your refund has been approved or rejected.
If approved, your refund will be processed to your original method of payment within a reasonable number of business days.
Shipping fees are generally non-refundable unless the return is due to our error.
Late or Missing Refunds
If you have not yet received your refund:
- Check your bank account again.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us through our website contact page.
Exchanges
We only replace products if they are:
- Defective
- Damaged
- Incorrectly supplied
If you require an exchange, please contact us through our website before returning any items.
Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to our error, damage during delivery, or a defective product.
We recommend using a trackable shipping service for returned items. We cannot guarantee that we will receive your returned package.
Gifts
If the item was purchased as a gift and shipped directly to the recipient, an approved return may be eligible for store credit.
Contact Us
If you have questions regarding refunds, returns, or exchanges, please contact us through our website contact page.
Thank you for choosing C’PRAISE NATURALS.